I've bought several bats from Justbats.com. My son broke the wood bat this weekend that I bought from Justbats last month. I called Justbats, told them my son had broken his bat and I needed to order another one. I was intending to buy two more bats. Without any prompting they sent me a replacement bat for no charge. I'll be buying all my son's bats from Justbats.com!