I believe that many people who frequent this site do so in "lurk" mode, as well as many posters. I for one appreciate feedback like this, as it's often very difficult to get information before making commitments. Of course, that doesn't mean we should just blindly accept reviews like this when making our decisions. But it certainly can provide some hard questions to directly ask before committing.
At the very least, if a program is asking families to spend thousands of dollars, shouldn't the program's directors be willing to provide references of past players (and not just the couple who they know will praise them, but perhaps the WHOLE prior year's team)? And I'm not at all intending to pick on Tom here; just an "in general" statement.