To answer the posters question directly, in our case the three of us split up the communication. Where the parent had a good relationship with the coach, the parent emailed the coach to explain what happened. In cases where only my son knew the coach he waited a few days for all the meds to wear off before he called. Post-surgery discomfort and meds took a few days longer than expected, so we got a little antsy about communication. That was dumb. Coaches were very understanding, they told us they were used to dealing with these kinds of problems during the process. However, it did change the recruiting matrix for several schools.