Rock Dad,
Normally we size for rings immediately after a tournament. We are unable to do this when the team has to leave immediately. I’ve been told that it took a long time to then get those correct sizes. Once the “personalized” rings are ordered it can take quite awhile before they reach the championship team. They are not ordered until after the tournament and after we have the sizes. I’m not sure what the mistake was on your rings, but it does take awhile to get those rings at times. Actually we try very hard to get these rings to the championship teams as soon as possible, but we do not make them. We have awarded thousands of them over the years. It would be much easier and cheaper to hand out individual trophies.
Also, The replacement rings are sent directly from the manufacturer. I am kind of upset that we have not heard a word about this until reading it here on a public forum. Guess I don’t quite understand that part. We will get on the manufacturer about this right away, as we have already made payment for those rings. Until now, we have heard nothing but great things and thanks from the McKinney Marshalls group. I’m sorry you had this experience. You WOULD think PG would be better about following through with these awards and we are in nearly every case. But these rings are not cheap and they are not made until all correct information is available to the manufacturer. We order them within days after receiving that information, in every case.
We apologize for the problem in your case. We are among the easiest of people to get in touch with.