Tagged With "Cancellations"
Topic
PBR Cancelled? No refund?
Has anybody had any experience with PBR cancelling a 2 day showcase the day before it is to start? So far, they are offering a "credit" or trying to send us to an out of state tournament. We did not cancel, they did. So shouldn't our money be refunded? Has anybody else dealt with this issue? We thought PBR was a well known showcase?
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Cancellations and Recruiting
Hi all. The coronavirus emergency is terrible on so many levels. I obviously feel awful for people who have lost loved ones or are currently quarantined. I also feel for all the college baseball seniors that lost their last year and all athletes that have lost what they have worked so hard to get to. In the big picture, this is not the most important thing- saving lives and stopping the spread is - but I can't help but wonder how the cancellation of college seasons entirely and these delays...
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Re: PBR Cancelled? No refund?
In Ohio, I believe PBR's cancellation policy (regardless of reason for the cancel) is a full credit to be used at a future PBR event. Nothing I'm aware of dictated what future event, just that it would be a credit rather than a refund. May vary state to state, but that has been my experience.
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Re: PBR Cancelled? No refund?
In NY it's a credit as well, though I've never seen them cancel an event like that.
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Re: PBR Cancelled? No refund?
No way. Unless it was cancelled for weather they really need to give money back. Put the pressure on them and they will refund. You can't cancel my order the day before it was supposed to arrive and give me store credit.
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Re: PBR Cancelled? No refund?
That's how we felt about it too. It's not cancelled due to weather. It states a "scheduling conflict". Sorry, but that's not our fault. And there's nothing else even remotely the same anytime soon. The offer was for us to go out of state to another showcase... a one day showcase on a Sunday.
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Re: PBR Cancelled? No refund?
I could not find an actual policy. Do you have access to one? If so, would you be willing to share? I'm just trying to determine what I'm up against here to try to get my $300+ back in my pocket instead of theirs.
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Re: PBR Cancelled? No refund?
Sure. Here is the info I had for the Ohio PBR Policy. https://www.prepbaseballreport.com/refundpolicyoh "The Prep Baseball Report Ohio refund policy is that of a transfer nature. Prep Baseball Report Ohio will permit the transfer of your payment to another Prep Baseball Report Ohio event that may be used during the current clinic schedule or during the following year of scheduled clinics. Again, registration fees are of a transfer nature and will not be refunded. If an event is cancelled due...
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Re: PBR Cancelled? No refund?
Tell them if they don't give your money back you are contacting the state attorney general. Just because they have a policy it doesn't mean that policy is legal.
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Re: PBR Cancelled? No refund?
Thank you. It appears their policy applies to a player needing to cancel OR weather affecting the showcase. I cannot find any stated policy for GA.
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Re: PBR Cancelled? No refund?
Yes, if the event was cancelled due to a scheduling conflict, that is not your error or your problem and absolutely you should get a $ refund (not credit refund). I suppose a cancellation due to weather could be treated differently (as long as the customer is made aware of the policy). But this cancellation is not due to weather it is due to human error. I'm surprised that they won't issue a payment refund - doesn't sound right.
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Re: PBR Cancelled? No refund?
I agree. Hate to be "that" parent but it's a good bit of money and there is no compelling reason to have cancelled the day before. I'm scratching my head trying to figure out how they feel entitled to keep our money. Very odd.
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Re: PBR Cancelled? No refund?
In poking around, I could not find a policy for GA specifically. Many states seem to have similar policies to that of Ohio (even though they do not call out whether PBR cancels an event or the player). With that said, I did find a policy in Kentucky that does call out what happens if PBR cancels for reasons other than weather. Just sending this along a FYI since I'm pretty sure every PBR is managed/run at the state level. https://www.prepbaseballreport.com/refundpolicyKY "If an event is...
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Re: PBR Cancelled? No refund?
Just dispute it with your credit card co. They charged your for a service that was never provided (through no fault of your own).
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Re: PBR Cancelled? No refund?
Only thing I'd add is, you may want to speak with them again before going the charge back route. If you plan on going to PBR events in the future and selected for state games, etc, it could affect your son. It shouldn't but it's something I would think about.
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Re: PBR Cancelled? No refund?
Agreed. I'd like to give them the opportunity to make it right. Although I have not received a response yet. I'll give it a day or two. I'm sure this wasn't their plan either. From what I've seen they are a decent organization.
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Re: PBR Cancelled? No refund?
Years ago a well known coveted tournament was cancelled due to rain. We had to quickly cancel hotel rooms to avoid those fees. The tournament did not give a refund, but we had up to a YEAR to use the credit . (We actually wound up eating it due to conflicts).
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Re: PBR Cancelled? No refund?
Just to clarify on the credit card chargeback option, of which I am quite familiar with from my professional experience. You need to first reach out to the vendor and request a full refund due to their failure to deliver you the service you paid for. Note that the event was cancelled by them, not due to weather. Be sure to do this in writing (e-mail will suffice). Ask for the full refund (say you are not able to use it elsewhere) and then get their response in writing. If they respond in the...
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Re: PBR Cancelled? No refund?
I always assumed that the policy was full credit if the player couldn't make it. It's a completely different thing if PBR itself cancels, IMO. Very surprised to hear this. Up here in the upper midwest they have a good rep...I'll have to ask about this one.
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Re: PBR Cancelled? No refund?
I have a quite a bit of experience with PBR in Ohio.....they were one of the first PBR states....and are run by good guys and if they cancelled an event, I doubt you would have any issue getting a refund if that's what you wanted. If an event is cancelled due to weather, or a kid backs out, they still have quite a bit of expense, so I can see them offering a credit.....but that's not the case here. The event never happened, I'd expect a refund if that's what you wanted.
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Re: PBR Cancelled? No refund?
I have also requested a refund for what I am pretty sure is the same event and have not received a response. "Scheduling conflict" sounded to me like they didn't have enough participants. I am going to email one more time and then challenge it through my credit card issuer. I don't care what the fine print on your website says (and I did not find anything), you don't get to cancel an event and keep the money.
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Re: PBR Cancelled? No refund?
I will say my 2022 came down with mono about 4 days before our state games (he was participating as a 2 way) and they gave me a full credit which should carry over to a few events next year. I didn't expect a refund.
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Re: PBR Cancelled? No refund?
Yeah, we definitely would not expect a refund if we had to cancel or even if the weather caused a cancellation. What they offered you is what they are offering us. A credit. And so far, the communication has been lacking. We will continue to reach out before taking any additional measures. I'm sure they didn't want to cancel either but the fact still remains, they have our money and we have nothing.
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Re: PBR Cancelled? No refund?
Has PBR responded at all to you? We have received no communication beyond the original e-mail. Very disappointing.
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Re: PBR Cancelled? No refund?
I just want to throw it out there that PBR was very involved in my son's recruiting. They acted as a liaison when coaches want to speak to my son before Sept 1 junior year (Hey Jack, please call coach X) and they reached out to coaches on his behalf throughout his recruiting, even though we didn't attend many events (I think 2, plus Futures which was free). My point in bringing this up is to be careful in burning any bridges. If you think you will be attending a future event, a credit may...
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Re: PBR Cancelled? No refund?
How could it be construed that we are burning bridges when we are out a significant amount of money and just want it to be refunded? Again, this was not weather related and we didn't cancel. I don't know of any other business where someone would be fearful of "burning bridges" by asking for a refund. I would hope and expect that nobody at PBR would find this to be an odd request nor would I think they would blackball a player because of it. A credit does not serve us well at all ... we need...
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Re: PBR Cancelled? No refund?
I think what he is saying is not about what you have done so far but what might happen. I would say that PBR was good to us in every way but I also believe that our PBR guy would have refunded the money immediately, no would not have cancelled the event but found a way to make it happen. PBR is not an organization like PG national (concern is the more they regionalize there will be similar problems) but is independent contractors in different states running events. PBR is just the name they...
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Re: PBR Cancelled? No refund?
Nope. I've pinged them back. There has been no refund issued to my credit card, though.
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Re: PBR Cancelled? No refund?
Catching22 and Dialedin, did you guys ever get a refund? I can't even get a reply back from my many emails. I even decided to do the Alabama showcase in lieu of a refund but still can't get a reply on how to transfer the credit.
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Re: PBR Cancelled? No refund?
Yes, I got a refund and a personal response to my second email. Not sure why they are not processing them all at the same time.
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Re: Cancellations and Recruiting
I will tell you what I think. Teams were in the air going to play for weekend and found out when they arrived that everything was cancelled. This was a decision that the NCAA should have talked about a few days ago. I don't think anyone will know until the next 30 days but by then everyone might have a plan. I blame our government for this. An absolute s*%& show!
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Re: Cancellations and Recruiting
There is no perfect response to this situation. It's easy to Monday morning QB every detail as it unfolds but utterly pointless to do so. This is uncharted water, expecting the perfect response by all authorities is a ridiculous bar to set.