I don't think you'll get many arguments here as we all have athletes and know how hard these guys work in school and on the field.
Reading
www.collegeconfidential.com there are many, many parents that have academic students(non-athletes)that absolutely hate the fact that athletes may get preferential treatment in college admissions and during college. It is amazing how vehement these parents are against any advantages for athletes. It seemed to me the author of the article was slanting the article toward those people that don't support college athletics.
I agreee there are academic support services for ALL college students but they must utilize them for it to be beneficial. That being said, there is just a huge bias against athletes by many people(unfortunatley).