Anyone having issues with Team Express??

I ordered a pair of batting gloves recently.  Besides taking a few days longer than expected I had no issues.  I was given a tracking number with the order.

I ordered two pair of cleats, 2 pair of pants and a pair of batting gloves about 4 weeks ago.  Two weeks later the cleats were shipped and arrived the day my son was leaving for his spring training trip.  He had used my cleats for the first two games.  The pants and batting gloves have not been shipped yet and I have not been able to get through on the phone.  My son has to go old school for now and pull up his too small school issued pants to his knee.

I ordered a pair of cleats with 2 day shipping.  After three or four days with no email confirmation of shipment, I attempted to call and spent an ungodly amount of time on hold.  While doing so, I was emailing them and explaining that their customer service is horrible and that the BBB needs to hear about it, and low and behold, I get an email in the next minute with a shipping confirmation.  I did get them in the next two days.

Yes, their system conversion has created a major mess.  I had major issues getting through to anyone for several days and ultimately only had success by going through their team sales department.  This has been going on for several weeks now.  Very unfortunate - my previous experience has been that they are usually very responsive and well run.

I got lucky.  Ordered catcher's gear.  Got an order confirmation.  But never did get the usual shipment confirmation.  I was concerned, but stuff did show up on time. 

 

Ordered 2 pair of cleats on 3/14 with standard shipping. Got an order number but no shipping tracking code or confirmation of shipment. Luckily, son is not in a hurry to get them.

Ditto, ditto, ditto, ditto, and ditto.

 

I called customer service on Sunday to inquire about pair of turfs ordered on 3/7, with 5-days business shipping.  Automated voice told me I would have to wait, as I was caller #................55?????????????  I said, Ok, I'm ready for this.  I got nothing else to do but watch NCAA basketball.  Let's go!

 

20- minutes later I had advance to the 2nd round as caller #53.  I gave up.

Their FB page offers some generic excuses for delays and flat out non-deliveries.   Not much of a help for goods I ordered and needed last week???

Yes. Complete cluster. Even in team sales. I may not be dealing with them any more.

Thanks everyone....we had been putting off going elsewhere as my son really wanted the cleats he ordered (last year's model/color) and nobody else has them.  Guess we'll move on and look elsewhere

I've ordered from Team Express for years and they've always provided great service. However, the past 2-3 months have been horrible. Back ordered items never received, ordered cleats a month ago and never received. I've been charged for everything but nothing is being shipped! Even though I paid Team Express, I had to go someplace else and buy cleats again because my son grew out of his!! Rarely does anyone answer the phone and when I actually got through, it said there were 56 callers ahead of me! Really, an upgrade takes 3 months? Someone should be fired for this "upgrade"!!!

Yes, charged $95 for turfs on my credit card back on 3/7.  Got around to shipping them a week later.  I tracked their journey to my address on UPS and the tracking email they sent me.  I watched as the shoes were in transit from their San Antonio warehouse to Memphis and then for some reason got sent back to their San Antonio warehouse where some guy named "Shaud" was nice enough to sign for their receipt of them.

 

In the meantime, my kid is out his hard to find size 14 turfs, I'm out my $95, and their phones #s are out of service, or you are caller #60?  Seriously, you can't make this stuff up? 

 

I will be taking my business elsewhere, but most disturbing is they've got my $95.

 

 

I order four pairs of pants and four raglan shirts.  The pants arrived without a problem. However, I just received one shirt three weeks later with no sign of the remaining three shirts. 

I thought I'd resurrect this topic...

 

Baseball Express / Team Express is still killing me.  Just tried customer service phone again and I'm 51st in line!  They don't reply to their emails either.  I was a long time customer but am not going back.  Ordered March 7th.  A few items trickled in to us in the last week, but half still outstanding.

 

Ordered from justbats and Eastbay in the interim and received everything on time.

I have given up.....I tried one last time last week.  Called at 7:59am...got a recording saying we are closed, call back during business hours (8:00am)....I called 20 seconds later....and get a message saying "I am number 62 in line".....not a chance I'll be using them again....and still haven't received the second pair of cleats that we ordered in early March....or any kind of response to numerous emails.

I used to order most of my son's stuff from them.  But based on this post, no more.

I also had a problem with them and could never get someone on the phone. I finally got someone when I went to their online chat button on the website.  

Well, I might as well pile on.  Ordered batting gloves, an underarmour shirt, an older model addidas shoe that I could only find there, and several other items in JANUARY!   Items started trickling in about 3 weeks later. Finally got the last item last week (the batting gloves).  Everything arrived, eventually.  I got through on the phone one day in early March but only after an hour long wait.  The guy sounded harried but was nice enough so I decided to be patient.  4 months worth of patience.  I won't be going back there until  I hear things are better run.  What a mess, though.  They used to be great.

"NOTE: Due to high email volume…responses may take up to 7-10 days. Please be patient, replies to the automated email responses can further delay response time. We are working through all email inquiries as fast as possible."

 

7-10 days to reply to an email??!!?? This place is about to go under I believe.

They haven't responded to any of my emails in the last 45 days.

This reminds me, I just went through my most recent credit card statement and they still have not credited me for $95 worth of goods that I never received.  This is incredible.  I tried calling them again the other day and got the automated voice that said I was caller #59. 

 

Unbelievable.  I've been dealing with this since February 7th!!!  Do NOT do business with this company!!!  Mind boggling, as they used to be a great baseball online retailer.  No longer. Border line criminal.

Can someone with IT experience explain why a transition to a new "system" would be so difficult?  Why wouldn't a company like this just shut down for the length of time it would take to clear things up? That's probably naive, I guess.

Anyone have any recent updates on this?  They are having a really good sale ($100 off on A2K gloves) which is tempting, but not if they don't execute the deal...

I gave them a try again last week. Still not shipped. Checked today and shows as backordered. It was an on special sale item.

Smitty,

Don't do it!!!!!!  It's a trap...........I finally got a credit on my credit card on turf shoes that did "ship" via UPS but somewhere in Memphis they shipped them back to their warehouse in wherever?  I only got $84 of back of my original $95 because they had the nerve to charge me for "shipping."  Shipping on a product that technically shipped but never got to my house. 

The whole thing, from order to refund took about 4-months and about 3-hours of being placed on hold while an operator could talk to me.  I am NEVER going back to these people.

Don't say no one ever warned you!!!!!

Call your credit card company and dispute the charges. The credit card companies are there for your protection. If you have not received the orders and can not get through to the company, dispute the charge and the credit card company will credit you for the billed amount.

Ordered 3 pairs of shoes on a Sunday night 6/14.  Had them shipped free ground shipping.  Kid was due to leave on Wednesday 6/24 for a travel team road trip.  Guess what - it took them three full business days to fill the order.  Now the ground ship won't get them here in time.  Once we got the shipping email, we figured it out in time to place an order shipped next day.  Needless to say, three full business days to fill an order and get it out the door is unacceptable.  Never again.  Too many good vendors out there to mess with these guys.

Ok guys, thanks for sharing your stories.  As you've said, I've been warned and their are plenty of reputable places out there to shop.

I bet they are having problems paying vendors. I've seen similar things with another one of my hobbies.

Well, I had a real positive experience with a different retailer that I thought was worth sharing.  I bought a bat pack (3 wood bats) from JustBats.  They are advertised as blemished but otherwise fine, and they could be any cut (110, 243, 271, etc).  When the bats arrived two were fine but the third was very thin.  It looked like a mis-cut, or a fungo, or youth cut or something.  I weighed it and it was -6.  I called them up and they said no problem, they'll overnight a new bat.  Just like that.  New bat came and is great, so I'm a happy camper.  I put the "mis-cut" bat in the box and left it out front for UPS to pick up the next day.  No hassles, just great service (and prices).

Just bought an older Easton bat from them for $60. Got it no problem. Shipped a day or two later than I would have hoped for but can't complain. Not saying they're always good but in this case I was satisfied.

Have bought from them an embarrassingly many times (justbats.com). They always ship immediately and, on the one occasion I've needed them, return went smooth. Actually, all my experiences with Team Express have also been good, but those pre-date the recent troubles. Something is obviously going on over there.