MiLB TV

Not at all.  Have watched it for several years so far.  Call them if you have a problem.

Thanks for the feedback, JBB.

 

I am simply trying to activate the subscription that I purchased.

 

I had no problems with the 2012 season subscription I bought. My son was injured for all of last year, so I chose not to renew the subscription then. He is back and so is my interest.

 

So far, I have 4 different incident numbers from calling back. It seems the folks at the MiLB end are not that interested in my previous calls and like to start all over again. During my first call, I was told there had been similar problems with some other accounts.

 

I asked my girlfriend to try to purchase a subscription using completely a different ID, credit card and computer, and she had the same problem with a dead activation link in the confirmation email.

 

 

I saw RK's post about TD's performance against the Ducks. Congratulations!!!

 

i actually had a problem this year , i sent in an email and cancelled my month to month in early march, 1 week before the deadline for cancellation, so i could buy a full year subscription for this year . I got a email response with an incident #, i assumed there would be no problem. About two weeks later , i see i have been billed for March, I called MILB and spent 45 frustrating minutes trying to convince the rep that the email i sent actually meant i wanted to cancel. I finally got tired of it, and requested a manager , luckily, i got incident # for the call. In the transfer i was disconnected.I called back and got a manager, we were able to finally cancel last year, but they said i might not get my refund for March, at this point the 10 bucks didn't matter. I hope they fix their customer service , once you have the product, it is well worth it !

Catchersdad, one of the problems I encountered was that, although they share the same customer service, MiLB and MLB do not share the same financial processes. The reps do not listen and will conflate the two businesses.  They will not find your payment if they are looking in the wrong business.

I agree, it is a great product; especially when they use more than one camera. :-)

Huh - now your guys have got my curiosity going.  Starting last year I purchased the MLB/MiLB combo package for about $149 or something like that.  About the best $149 bucks I ever spent.  It just auto-renewed for me this year and the MLB part is working fine via my SmartTV, online and AppleTV (redundancy!).

 

But I haven't checked out the MiLB part yet.  Gonna have to do that.  

I also have the combined MLB/Milb package and mine is working fine.

I had some issues as well, seems like they don't want to acknowledge cancellation. My issue was the same as catchersdad, I wanted a full season instead of month by month.  I sent two emails that were returned undeliverable, I tried for two days to get them on the phone. 

In all fairness I have never had an issue and when I called during season my issue was dealt with asap. I just think its that time of year for them and not enough reps to handle the calls.

Catchersdad call your credit card for credit!

 

FINALLY!!!

 

Only 10 days and about 8 hours on the phone was necessary to get the subscription activated. Customer service was abysmal.

 

I guess this is the price one must pay when there is only one source for what you need.

Is the MiLB package supported by the MLB people? Last year customer service was great. This year I got two people who spoke English that was difficult to understand. It appears they've moved support out of the country.

MiLB and MLB support (I use the term loosely) seem to be one in the same. Like you, I also had difficulty with the accents of about half of the dozen and a half people I spoke with. The problem is that most seem to be new at telephone support and have not yet learned to listen to the customer.

 

The supervisors are no better. One that I spoke with for at least a half-hour did not think it would be necessary to include in her email to the next level, the problem they had with other people's names and email addresses appearing when they searched for my information. Since she did not write the number down at the start of our discussion, she asked for it again. She was unable to copy it correctly even after I repeated it over and over. She kept adding an extra zero in the first 6 numbers which are clearly the date it is issued. She could see there were 13 numbers that she recorded when the system would only allow 12, but she had never known the first six are a date. The only good thing about this conversation was she spoke clearly.