quote:
Originally posted by jdawg_24:
It is good that you got it in so quick. I sent mine in on 2/24 and called today (2/28) to check on the status and was told that they were overwhelmed over the weekend and are now very far behind.
Ours was received on 2/24, as well and I had been withholding judgment. But, I just spent 47 minutes on the phone with six different operators/supervisors at the call center. They are doing their job of taking names and numbers and giving the schpeel of "they are working around the clock and your bat will be processed in five days and then shipped."
Four phone messages in three days and I still don't have a call back or an email, and if you call Marucci directly you get caught in a voice mail loop. There doesn't seem to be a means to reach a human being who can look at a database and inform you of your status in the process.
This is a huge problem for them at the worst possible time for their customers. We always tell our kids that we aren't judged on our mistakes, but on how we handle them. To me, it's unacceptable to not have a system in place for their call center people to be able to pull up your name once your bat has been received and give you some kind of status information. By having no information available they double and triple the number of incoming calls because people (like myself) who don't get a return call are calling their center multiple times.
I am a Public Relations professional and our very technical term for this is "train wreck."
